This page summarises what happens to your money when you cancel, when something fails and when you exercise your rights as a consumer. The full subscription conditions are in Section 7 of the Terms, which prevail in the event of any discrepancy.
1. Cancellation
You can cancel whenever you want, yourself, from your account and online —the same way you signed up, with no phone calls and no paperwork—. There is no minimum term and no penalty for cancelling.
Cancellation takes effect at the end of the current billing cycle. That is: you keep the full plan, with its minutes and its voice slots, until the last day of the period you have already paid for. Nothing further is charged from then on and no pro-rata refund is issued for the unused days, because the service remains at your disposal throughout that time.
2. Refunds
We do not make discretionary refunds of fees already charged, whether in full or pro rata, outside the cases listed below and the mandatory rights the law grants you. Before subscribing you can try the Service with demo mode and with the free trial, precisely so that you decide with information.
We do give the money back, without you having to ask, in these cases:
- Duplicate or erroneous charge attributable to us.
- Account block that turns out to be wrong after your complaint: we reactivate the account and refund or compensate you for the part of the service you were unable to use because of the error.
- Valid exercise of the right of withdrawal under the conditions of section 4.
3. Conversions that fail: they are not charged
A conversion comes out whole or it does not come out. If a job ends in error, the minutes it had reserved are returned in full to your cycle balance automatically: you do not have to claim anything and you are not billed for that job. It is not a refund of money because there was never a charge: consumption is reserved on confirmation and is only settled when the result is ready.
Extra minutes above those included in your plan are billed at the close of the cycle and correspond to conversions that did complete and that you downloaded; that is why they are not refundable.
4. Right of withdrawal (European Union consumers only)
If you contract as a consumer and you reside in the European Union, you have 14 calendar days to withdraw from the contract without justification and without penalty. Nothing said above limits that right.
When you stop having it. MakeItYours is a digital service performed immediately. When you contract, we ask you, separately and affirmatively, to expressly consent to the service beginning to be performed within the withdrawal period and to acknowledge that, by doing so, you lose the right once the contract has been fully performed. We also send you confirmation of that consent by email. If you do not give that consent, you keep the full 14 days.
How to exercise it. Write to us at support@makeityours.app from your account address, with an unequivocal statement that you are withdrawing. Any wording works for us; no reason is needed. We return what you paid using the same means of payment, at no cost, within a maximum of 14 calendar days from our receipt of your communication.
The effects of withdrawal on the content you have uploaded or generated are described in Section 7.7 of the Terms.
5. Prices and taxes
Plan prices are shown in United States dollars and with taxes included: the advertised amount is the final amount charged to your means of payment. The tax breakdown appears on each invoice, which you can download from your account at any time.
6. How to contact us
For any question about a charge, an invoice or a cancellation, write to support@makeityours.app. We are WE LAUNCH LLC, with registered address at 412 W 7th St, Clovis, NM 88101, EE. UU.. The full identifying details are in the Legal notice.